Shipping & Returns Policy (and Payment)

Last updated 14th June 2026

Payment

SAFARI BILTONG website represents and facilitates checkout for items prepared and shipped from Stanley Street Butchery.

Apple Pay, PayPal, Visa, Mastercard and American Express are accepted.
All prices are in Australian Dollars (unless marked otherwise) and are GST-inclusive. 

Shipping

We can deliver orders to most locations in Australia. Parcels are usually delivered by Australia Post; however, we may use alternative shipping providers. In every event, it remains the sole discretion of SAFARI BILTONG to determine which provider will be used for your order delivery.

In the event that your location results in an error message saying “no shipping options available”, please contact us at orders@safaribiltong.com.au

International Orders

SAFARI BILTONG is not accepting automated online international orders at this time. In the event that your location results in an error message saying “no shipping options available”, please contact us at orders@safaribiltong.com.au

Important, please note that should SAFARI BILTONG, in certain circumstances, send products to countries outside of Australia, via Australia Post, we recommend that, prior to placing an order, you check whether there are import restrictions imposed by the destination country on the goods, since this is the responsibility of the purchaser and SAFARI BILTONG is not liable for confiscated items.

Shipping Charges

Shipping charges are dependent on weight, size and destination. Please use the address autofill feature to determine the shipping cost of your order.

Any shipping adjustments will be refunded to the credit card used to purchase the order.

Shipping Times and Order Processing

We aim (if possible) to dispatch orders within 1 - 2 business days after receipt of payment.

Note that due to the perishable nature of meat products, orders received after Wednesday may only be dispatched the following Monday.

Delivery times vary according to destination. Please allow up to approximately 5 working days for delivery in NSW and longer for other locations. We emphasize importance of the fast and reliable delivery of your orders; however, please note that delivery times are estimates only (provided to us by third-party transport providers), and we shall not be liable for any delays once the order has been dispatched to those transport providers.

Shipping Instructions

Except for international orders (for which shipping is handled individually), all orders will be dispatched as ATL (Authority to Leave) and do not require a signature. This means that the mail service provider will leave the order at the nominated address on the order, even if nobody is home to receive the order (unless a calling card is left by the mail service provider instead, notifying the addressee of a collection point). 

Returns/Refunds

Our products are perishable and are susceptible to mould formation if not stored correctly, especially in periods or areas of high humidity. If your product is sent vacuum-sealed in plastic, upon receipt, please remove and place it in the PAPER BAGS provided. Store in a well-ventilated area, preferably under a fan (not in a cupboard). Any replacement or refund of orders is at the full discretion of SAFARI BILTONG. (In the case of a refund, the returned amount will be refunded to the credit card used to purchase the order). 

Returns and exchanges can ONLY be authorised by us, so please confirm by emailing us at orders@safaribiltong.com.au (immediately upon receipt of your order) how and where to return items prior to doing so. Right of refusal for the return or exchange of products is at the sole discretion of SAFARI BILTONG, except where the Trade Practices Act of Australia makes allowance.